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ITIL SMP Exams

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ITIL SMP

8

The ITIL Subject matter expert certification is designed as an introduction to ITIL enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.Those who require a basic understanding of the ITIL framework. Those who want to understand how ITIL can be used to enhance IT service management. IT professionals or others working within an organization that has adopted ITIL.

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India:
Rs.5000.00 Rs.950.00
Other
Countries:
$75.00 $18.00

The ITIL Subject matter expert certification is designed as an introduction to ITIL enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.Those who require a basic understanding of the ITIL framework. Those who want to understand how ITIL can be used to enhance IT service management. IT professionals or others working within an organization that has adopted ITIL.

 

Skills Required

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Exam Timing: 60 (Mins)
Pass Per 60%
Level Professional
Roles Process Management
No. of Questions 30